Quick answers to common DormDeck shopping questions.
How do I place an order?
Browse a category or search for a product, add the item to your cart, and continue to checkout. No customer account is required to place an order.
Can I change or cancel my order?
Contact us as soon as possible. Cancellation or changes may be possible before an order has been fulfilled or shipped.
How long does shipping take?
Delivery estimates are displayed at checkout. Actual transit time can vary by destination, carrier, and other factors.
What is the return policy?
Eligible items can be returned within 30 days of delivery when they are unused and in their original condition. See our Returns & Refunds page for details.
Do you ship internationally?
DormDeck currently focuses on U.S. orders. Available destinations are shown at checkout.
How do I track my order?
When tracking is available, shipping confirmation and tracking information are emailed after your order ships.
Is checkout secure?
Checkout and payment processing are handled through Shopify's checkout. Card information is processed through the payment flow rather than stored by DormDeck.