Shipping policy

SHIPPING POLICY

Last updated: September 30, 2026

DormDeck currently ships to customers within the United States.

SHIPPING RATES

Standard Shipping: $8.00

Express Shipping: $15.00

Available shipping options and rates are displayed at checkout based on the customer's delivery address and order.

ORDER PROCESSING

Orders are processed after payment has been successfully received.

Processing time may vary depending on product availability and fulfillment requirements. Orders may require additional processing time during periods of high order volume.

SHIPPING TIMES

Delivery times can vary depending on the customer's location, shipping method, carrier, and fulfillment process.

Standard shipping is intended for regular delivery.

Express shipping is intended to provide a faster delivery option than standard shipping.

Shipping times are estimates and are not guaranteed unless otherwise stated at checkout.

TRACKING

When tracking information is available, it will be provided to the customer through the order/shipping notification.

Customers can use the tracking information provided to monitor their shipment.

SHIPPING DELAYS

Once an order has been handed to the shipping carrier, delivery may be affected by carrier delays, weather, holidays, incorrect addresses, or other circumstances outside DormDeck's control.

If your order appears to be significantly delayed, contact us at doddkaleb@gmail.com with your order number so we can assist.

INCORRECT SHIPPING ADDRESS

Customers are responsible for providing an accurate and complete shipping address at checkout.

If an order is returned because an incorrect or incomplete address was provided, contact us at doddkaleb@gmail.com. Additional shipping charges may apply if the order needs to be reshipped.

DAMAGED PACKAGES

If your package arrives damaged, contact us as soon as possible at doddkaleb@gmail.com. Include your order number and photographs of the damaged package and item so we can review the issue.

LOST OR MISSING PACKAGES

If tracking shows that an order was delivered but you cannot locate it, first check with household members, neighbors, and the delivery location.

If you still cannot locate the package, contact us at doddkaleb@gmail.com with your order number and tracking information.

INTERNATIONAL SHIPPING

DormDeck currently does not offer international shipping. International shipping may be added in the future.

CONTACT

If you have questions about shipping, contact:

DormDeck
Email: dormdeckstore01@gmail.com