Refund policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at dormdeckstore01@gmail.com. Please do not send any items back until your return has been approved and we have provided the correct return address and shipping instructions for your order.

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at dormdeckstore01@gmail.com.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at dormdeckstore01@gmail.com.

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

If your return is approved, we will provide the appropriate return address and shipping instructions for your order. Please do not send a return to an address until DormDeck has approved the return and provided return instructions.

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at dormdeckstore01@gmail.com.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

 

European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at dormdeckstore01@gmail.com.

RETURN AND REFUND POLICY

Last updated: September 30, 2026

At DormDeck, we want you to be satisfied with your purchase. If you are not satisfied with an eligible item, you may request a return within 30 days of delivery.

ELIGIBLE RETURNS

To be eligible for a return:

• The return request must be submitted within 30 days of delivery.
• The item must be unused and in its original condition.
• The item should be returned with its original packaging and accessories when applicable.
• Items that are damaged, used, or missing parts may not qualify for a refund.

NON-RETURNABLE ITEMS

Certain items may not be eligible for return due to hygiene, safety, personalization, digital delivery, or other applicable restrictions. If an item is not eligible for return, this will be indicated on the product listing when applicable.

DAMAGED OR INCORRECT ITEMS

If your order arrives damaged, defective, or you receive the wrong item, contact us as soon as possible at dormdeckstore01@gmail.com. Please include your order number and photographs showing the issue so we can review it.

HOW TO REQUEST A RETURN

Email dormdeckstore01@gmail.com with:

• Your order number
• The item you want to return
• The reason for the return
• Photos of the item when applicable

We will review your request and provide return instructions if the return is approved. Do not send an item back before receiving return instructions.

RETURN SHIPPING

Unless the item is defective, damaged, or incorrect, the customer may be responsible for return shipping costs.

REFUNDS

Once an approved return is received and inspected, we will notify you whether the refund has been approved. Approved refunds will be issued to the original payment method.

Refund processing times may vary depending on your payment provider or financial institution.

ORIGINAL SHIPPING COSTS

Original shipping charges are generally non-refundable unless the return is due to an error on our part, such as an incorrect or defective item.

ORDER CANCELLATIONS

If you need to cancel an order, contact us as soon as possible at dormdeckstore01@gmail.com. We cannot guarantee cancellation once an order has entered processing or fulfillment.

CONTACT

For questions about returns or refunds, contact:

DormDeck
Email: dormdeckstore01@gmail.com